I want to cancel my order
To cancel an order, please contact our support team by phone or via live chat as soon as possible and confirm the cancellation by sending us a message on your order page.
- 100% of your payment will be refunded if you cancel your order before we assign a writer to work on it.
- 70% is the refund you can claim if a writer has already been assigned to your paper, which can be confirmed by the order’s status. The same refund can be claimed if less than half of the time has passed between the moment the order was received and the deadline.
- Up to 50% can be refunded if more than a half of the time has passed between the moment the order was received and the deadline.
- Up to 30% might be considered after delivery if you haven't downloaded the paper and the circumstances leading to the order’s cancellation were beyond your control.
Note: You cannot cancel your order if the paper has been completed and delivered to your order page in time. In this case, you can only request a refund due to quality concerns through the “Refund” button on your order page.
I paid for one order twice
If you notice that you have been charged twice for one order, make sure to contact us. Forward both receipts to our email, and the extra payment will be refunded in full as soon as possible.
I accidentally placed two identical orders
Be sure to cancel any orders you don’t need before we assign a writer; otherwise, the orders will be regarded as regular. In this case, the standard procedures for order cancellation and refund will apply, which means you won’t be able to get a 100% refund. To cancel an order you’ve accidentally placed, contact our support team as soon as possible.
My paper was delivered late
If the lateness of your paper is the reason why you are requesting a refund, contact our support team and submit a note on your order page immediately upon noticing that the deadline has passed and you haven’t received your paper yet.
- If the first version of your paper is delivered after the original deadline, you can request a recalculation of the order’s price according to the time of actual delivery. For example, if an 8-hour-delivery paper is completed an hour late, it will fall into the 24-hour-delivery category and therefore cost less, and the difference in price will be refunded.
- If you receive the first version of your 14-day deadline order late, we refund 7% of the cost upon your request.
- If the first version of a paper is late and you don’t approve it, you have the right to a full refund. When you receive a full refund, we publish the paper on online platforms for commercial use. Once that happens, the content of that paper links back to our website if googled or checked by plagiarism-detection software.
Note: If a delay occurs due to the late uploading of extra materials on your part, you cannot apply for a lateness-based refund. The deadline starts afresh from the moment you provide new instructions, materials, or clarifications without which it would be impossible to complete your order properly.
The revision of my paper was late
Delay-based refunds and price recalculations don’t apply to revisions, since the revision deadlines are set separately from those of the original orders.
Make sure you choose the correct deadline when filling out an order form. A gap of at least 30% of the time between the deadline you’ve stated and the due date of your paper is preferable, and it will protect you in case there are flaws in the first version of your paper.
I am not fully satisfied with the quality of the paper. However, I accept it and will revise it myself. I request a partial refund.
If our writer didn’t follow the instructions that were provided before the order was paid, and you are not completely satisfied with the quality of the final paper you received, you have three options:
- You can request a free revision.
- You can ask for another writer to be assigned to your order.
- You can request a partial refund.
What should I do to get a refund?
- To place a partial refund request, use the “Refund” button on your order page within 14 days after the paper has been approved.
- As soon as you request a partial refund, we will send you the editable version of your paper. You then have 14 days to provide strong reasons to back up your claims. Your argumentation should consist of detailed explanations, examples, and any other evidence requested by the dispute department representatives.
- Our dispute resolution department reviews your feedback and may refund up to 40% of your money.
Note: If you fail to provide the information required for dispute resolution within 14 days, your request will be canceled and no refund will be possible.
What if I have already approved the final version of my order?
In this case, contact our support team via live chat, by phone, or through your order page for assistance. They will make the “Refund” button reappear on your order page.
Please take into consideration that with progressive delivery orders, only the most recent or final part delivered can be disputed. Standard money-back policies apply.
I am completely dissatisfied with the quality of the paper and so have decided to write it myself. I request a full refund.
If our writer doesn’t follow the instructions that were provided before the order was paid for and you are completely dissatisfied with the quality of the final paper you received, you have three options.
- You can request a free revision.
- You can ask another writer to be assigned to your order.
- You can request a full refund, assuming you haven’t already approved the paper.
If you choose the third option, the paper we delivered is posted online. Once that happens, its text links back to our website if googled or checked by plagiarism-detection software.
What should I do to get a refund?
- To place a partial refund request, use the “Refund” button on your order page within 14 days after the paper has been approved.
- As soon as you request a partial refund, we will send you the editable version of your paper. You then have 14 days to provide strong reasons to back up your claims. Your argumentation should consist of detailed explanations, examples, and any other evidence requested by the dispute department representatives.
- Our dispute resolution department reviews your feedback and may refund up to 100% of your money.
Note: If you haven’t provided the information required for dispute resolution within 14 days, your refund request will be canceled and no reimbursement will be possible.
If you have clicked the “Approve Order” button at least once, either for the initial or revised version of your paper, you are eligible for a partial refund only.
Please remember that with progressive delivery orders, only the last part delivered can be disputed. Standard money-back policies apply.
Progressive delivery orders
For orders with the progressive delivery feature enabled, the deadline for a revision request is limited to 21 days after the initial approval. Once you press the “Approve Part” button, and we begin working on the next section of your order, you cannot request a refund for the previously approved part. The 10% progressive delivery fee itself is non-refundable.
Samples service
The $5 deposit for this service is non-refundable, so make sure you check the samples written by your expert in time. If you don’t request another writer within the allotted time, we consider it as your acceptance of the writer initially assigned to your order.
Writer’s preferences
If you pay an extra fee for an advanced writer, one of our Top 10 specialists, or a native speaker, but we are unable to find someone in one of the aforementioned categories to work on your order, we assign the best available expert instead. In this case, the extra fee you’ve paid is refunded.
Copies of sources used
The additional fee you pay for this service becomes non-refundable once the copies of the sources are delivered with your paper. If for some reason they are not provided upon delivery, this payment will be refunded.
Smart paper
The Smart paper fee will be refunded in full if the service is not provided, or partially refunded in the case of quality-based issues.
When will I receive my refund?
If your refund request is connected with payment issues or if you decide to cancel your order, your request will be processed within 4-6 business days.
If your refund request is connected with quality-based issues, it will be processed within two weeks.
Note: Keep in mind that some banks require more time to process reimbursements.
How do I avoid situations in which a refund might be required?
- When placing an order, provide all the details, files, and links necessary for the completion of your paper.
- Keep in touch with your assigned writer. They might need clarifications or additional information to provide you with a high-quality paper.
We are here to take care of any problems. Our support team works 24/7 and is always ready to assist you. Our dispute resolution specialists will help you with any critical issues.
No writer was found to work on my order
We do our best to assign an appropriate writer to work on your paper, though situations where such a writer cannot be found are still possible. If this occurs, we will ask you whether you have enough time for us to keep searching. If there is no time left, we will issue a full refund for your order.
If you want another writer to revise your finished paper, and we can’t find you a suitable expert, our dispute resolution specialist will review your claim.
You have 14 days from the delivery of the most recent or final version of your paper to request a full refund. You have 14 days from the date of approval of the first version of your paper to request a partial refund.
I received my completed paper but forgot to approve it
You have 14 days to approve your order. The time for approval is calculated automatically from the moment the final version of your paper is uploaded to your order page. If you haven’t requested a revision or haven’t approved your order within 14 days, the paper is automatically approved by the system. From the moment the order is approved, you have 14 days to apply for a partial refund. After this period, no refund request is possible.